Last Updated: November 13, 2025
PIPEDA Compliant
GDPR Compliant
ISO 27001
Introduction
Welcome to Polaris Prize Lottery
(www.polarisprizelottery.com). We are committed
to protecting your personal information and your right to
privacy. This Privacy Policy explains:
- What personal information we collect
- How we use your information
- Who we share your information with
- How we protect your information
- Your rights regarding your personal data
- How to contact us with privacy concerns
Your Trust Matters: We take our
responsibility to protect your personal information seriously.
This policy is designed to help you understand our privacy
practices in clear, straightforward language.
Who We Are
Data Controller: Polaris Prize Lottery Inc.
Registered Address:
555 Front Street
Toronto, ON M5E 1B3
Canada
Contact Information:
Email: [email protected]
Phone: 1-866-765-2747
Privacy Officer: Available Monday-Friday, 9:00 AM - 6:00 PM ET
Information We Collect
1. Personal Identification Information
When you register for an account or use our services, we
collect:
-
Basic Details: Full name, date of birth,
gender
-
Contact Information: Email address, phone
number, mailing address
-
Location Data: Province/territory, postal
code, IP address
-
Identity Verification: Government-issued ID
(for age verification), ID number
Why we collect this: To verify your identity,
confirm you are 18+, comply with gaming regulations, and
communicate with you.
2. Account & Authentication Information
-
Login Credentials: Username, encrypted
password
-
Security Information: Security questions,
two-factor authentication details
-
Account Preferences: Language, notification
settings, favorite games
-
Session Data: Login history, device
information, browser type
Why we collect this: To secure your account,
prevent unauthorized access, and personalize your experience.
3. Financial & Transaction Information
-
Payment Details: Credit/debit card
information (encrypted), bank account details
-
Transaction History: Purchase records,
ticket purchases, winnings, withdrawals
-
Billing Information: Billing address,
payment method preferences
Why we collect this: To process payments,
distribute winnings, maintain transaction records, and comply
with financial regulations.
Security Note: We never store complete credit
card numbers. Payment data is encrypted and processed through
PCI DSS Level 1 certified payment processors.
4. Gaming Activity Information
-
Ticket Information: Numbers selected, games
played, draw dates
-
Play History: Frequency of play, amounts
wagered, winnings
-
Responsible Gaming Data: Deposit limits,
self-exclusion requests, cooling-off periods
-
Promotional Activity: Promo codes used,
bonuses claimed
Why we collect this: To provide lottery
services, track winnings, support responsible gaming, and
comply with gaming regulations.
5. Technical & Usage Information
-
Device Information: Device type, operating
system, browser version
-
Usage Data: Pages visited, time spent,
click patterns, search queries
-
IP Address & Location: Geographic location
(for regulatory compliance)
-
Cookies & Tracking: See our
Cookie Policy for details
Why we collect this: To improve website
performance, analyze user behavior, prevent fraud, and ensure
regulatory compliance.
6. Communications & Support
-
Customer Service: Support tickets, chat
transcripts, call recordings
-
Email Communications: Emails sent and
received
-
Feedback & Surveys: Ratings, reviews,
survey responses
-
Marketing Preferences: Subscription status,
communication preferences
Why we collect this: To provide customer
support, improve our services, and communicate important
information.
How We Use Your Information
Account Management
- Create and maintain your account
- Verify your identity and age (18+)
- Authenticate your access
- Manage your preferences
Lottery Services
- Process ticket purchases
- Track draws and results
- Notify you of winnings
- Distribute prizes
Payment Processing
- Process payments securely
- Handle refunds and withdrawals
- Prevent fraud and unauthorized transactions
- Maintain financial records
Customer Support
- Respond to your inquiries
- Resolve technical issues
- Provide assistance
- Improve service quality
Communications
- Send transactional emails
- Notify about wins and draws
- Share promotional offers
- Provide important updates
Security & Compliance
- Prevent fraud and abuse
- Comply with gaming regulations
- Conduct security monitoring
- Fulfill legal obligations
Responsible Gaming
- Monitor for problem gambling
- Enforce deposit limits
- Process self-exclusion requests
- Provide support resources
Analytics & Improvement
- Analyze website performance
- Understand user behavior
- Improve our services
- Develop new features
Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on the following
legal grounds:
Contract Performance
Processing necessary to provide lottery services and
fulfill our contract with you.
Legal Obligation
Processing required to comply with gaming regulations, tax
laws, and anti-money laundering requirements.
Consent
Processing based on your explicit consent (marketing
communications, cookies, etc.).
Legitimate Interests
Processing necessary for our legitimate business interests
(fraud prevention, service improvement, security).
How We Share Your Information
We do not sell your personal information. We may share your data
with:
Service Providers
We work with trusted third-party service providers who help us
operate our business:
-
Payment Processors: To process transactions
(Visa, Mastercard, etc.)
-
Identity Verification Services: To verify
your age and identity
-
Cloud Hosting: To store data securely
-
Email Service Providers: To send
communications
-
Analytics Providers: To analyze website
usage
-
Customer Support Tools: To provide
assistance
Note: All service providers are contractually
obligated to protect your data and use it only for specified
purposes.
Lottery Corporations &
Regulators
- Official lottery corporations for ticket purchases
- Gaming regulators and licensing authorities
- Tax authorities (for large winnings)
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes (court orders, subpoenas)
- Enforce our Terms of Service
- Protect our rights, property, or safety
- Prevent fraud or illegal activity
- Cooperate with law enforcement
Business Transfers
In the event of a merger, acquisition, or sale of assets, your
personal information may be transferred to the acquiring
entity. You will be notified of any such change.
International Data
Transfers
Your personal information may be transferred to and processed in
countries outside of Canada. When we transfer data
internationally:
-
We ensure appropriate safeguards are in place (Standard
Contractual Clauses, etc.)
- We comply with PIPEDA and GDPR requirements
- We require service providers to protect your data
-
We maintain the same level of protection regardless of
location
How We Protect Your Information
We implement comprehensive security measures to protect your
personal information:
Technical Security
- 256-bit SSL/TLS encryption
- Encrypted data storage
- Secure payment processing (PCI DSS Level 1)
- Regular security audits
- Firewall protection
- Intrusion detection systems
Access Controls
- Role-based access restrictions
- Multi-factor authentication
- Regular access reviews
- Employee background checks
- Confidentiality agreements
Operational Security
- 24/7 security monitoring
- Incident response procedures
- Regular backups
- Disaster recovery plans
- Security training for staff
Your Responsibility: While we implement
strong security measures, you also play a role in protecting
your information. Please keep your password confidential, log
out after use, and report any suspicious activity immediately.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
-
Comply with legal and regulatory requirements (typically 7
years for financial records)
- Resolve disputes and enforce agreements
- Support responsible gaming initiatives
Typical Retention Periods:
| Account Information |
Duration of account + 7 years |
| Transaction Records |
7 years (regulatory requirement) |
| Identity Documents |
7 years after account closure |
| Marketing Consents |
Until you withdraw consent |
| Support Communications |
3 years |
Your Privacy Rights
Under PIPEDA and GDPR, you have the following rights regarding
your personal information:
Right to Access
Request a copy of the personal information we hold about
you.
Right to Rectification
Request correction of inaccurate or incomplete personal
information.
Right to Erasure
Request deletion of your personal information (subject to
legal obligations).
Right to Restriction
Request limitation on how we process your data.
Right to Data Portability
Receive your data in a structured, commonly used format.
Right to Object
Object to processing based on legitimate interests or for
direct marketing.
Right to Withdraw Consent
Withdraw consent for processing at any time.
Right to Complain
Lodge a complaint with your data protection authority.
How to Exercise Your Rights:
To exercise any of these rights, please contact us at:
-
Email: [email protected]
- Phone: 1-866-765-2747
-
Mail: Privacy Officer, 555 Front Street,
Toronto, ON M5E 1B3
We will respond to your request within 30 days (or as required
by applicable law).
Children's Privacy
Our services are not intended for individuals under 18 years of
age. We do not knowingly collect personal information from
minors. If you are under 18, please do not use our services or
provide any personal information.
If we discover that we have inadvertently collected information
from a minor, we will delete it immediately. If you believe we
may have information about a minor, please contact us at
[email protected].
Changes to This Policy
We may update this Privacy Policy from time to time to reflect
changes in our practices, technology, legal requirements, or
other factors. When we make significant changes, we will:
- Update the "Last Updated" date
- Post the new policy on this page
- Send you an email notification (if you have an account)
- Display a prominent notice on our website
We encourage you to review this policy periodically to stay
informed about how we protect your information.
Contact Us
If you have any questions, concerns, or complaints about this
Privacy Policy or our data practices, please contact us: