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1-866-765-2747

Available 24/7 for immediate assistance

Email Us

[email protected]

Response within 2 hours

Visit Us

555 Front Street

Toronto, ON M5E 1B3, Canada

Business Hours

24/7 Support

Office: Mon-Fri 9AM-6PM ET

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Customer Care Hours

  • Phone Support:
    Available 24 hours a day, 7 days a week
  • Email Support:
    Responses within 2 hours, 24/7
  • Live Chat:
    Instant assistance available 24/7
  • Office Hours:
    Monday - Friday: 9:00 AM - 6:00 PM ET
    Saturday - Sunday: Closed (Support available online)

Escalation Process

  1. Initial Contact: Our support team responds within 2 hours
  2. Investigation: We investigate your inquiry thoroughly
  3. Resolution: Most issues resolved within 24 hours
  4. Follow-up: We ensure your satisfaction
  5. Escalation: Complex cases escalated to senior management

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Our Location

Polaris Prize Lottery Headquarters

555 Front Street
Toronto, ON M5E 1B3
Canada

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